Customer Care
Always asking questions, always challenging the status quo, at DRMODE we love to sweat the small stuff – Crafting the future of everyday tools for humanity.
Find answers or reach our team in one place.
Quick Help
Track My Order
Type your order number and email to see live tracking.
Setup Guide
Watch the 90-second video or download the PDF to install your TB7 in minutes.
Start a Return
Open our portal to get a prepaid label or request an exchange within 30 days of delivery.
Contact Us
Email info@drmode.net or start a live chat (Mon–Fri, 9 AM – 5 PM ET). We answer within 24 hours.
FAQs
Orders & Shipping
When will my order ship?
Orders placed before 2 PM ET leave our warehouse the next business day.
Which carriers do you use?
We ship with UPS, USPS, and FedEx. The system picks the fastest option for your ZIP code.
Do you ship internationally?
Yes, we ship all over the World. We run discounts and promotions all year, so stay tuned for exclusive deals.
Can I change my shipping address after ordering?
If the label is not printed yet, email support@trahereus.com with the correct address and your order number. This is not guaranteed.
Returns & Exchanges
What is the return window?
You have 30 days from delivery to start a return.
How do I start a return?
Use the Return Portal link on this page or email support with your order number.
Do you charge for return shipping?
We provide a prepaid label and deduct the label cost from your refund.
When will I get my refund?
Refunds post to your original payment method within five business days after we inspect the item.
Can I exchange instead of refund?
Yes. Please contacct info@drmode.net.
Contact & Support Hours
info@drmode.net
Average reply time: under 24 hours on business days.